Prefer a step-by-step guide? Go to Returns & Exchanges for the return process, the return address, who pays return shipping, the €12 European delivery charge and how to return goods from the EU to the UK.
1. Who we are
This online store is operated by MYDE TECH LTD, a private limited company incorporated in England and Wales (Company Number 17451868), with its registered office at Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, United Kingdom, IP28 7DE. “We”, “us” and “our” mean MYDE TECH LTD.
We sell automotive parts and accessories to customers in the European Union, the European Economic Area, the United Kingdom and Switzerland. This policy explains your rights to cancel an order, return goods and obtain a refund. It is drafted to comply with the EU Consumer Rights Directive (2011/83/EU), the Sale of Goods Directive (EU) 2019/771 and the UK Consumer Contracts Regulations 2013.
2. Your statutory right of withdrawal — 14 days
If you are a consumer resident in the EU/EEA or the UK you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period ends 14 days after the day on which you (or a third party nominated by you, other than the carrier) take physical possession of the goods. Where an order is delivered in several lots, the period runs from the day you receive the last item.
To exercise the right of withdrawal you must inform us of your decision by a clear statement — for example by email to [email protected], through the return request in your customer account, or by using the model withdrawal form below.
You must send the goods back within 14 days of telling us that you are withdrawing. We will reimburse all payments received from you, including the standard delivery charge, without undue delay and in any event within 14 days of being informed of your decision.
We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
3. Our 30-day returns promise
In addition to your statutory rights, we accept returns of unused goods within 30 days of delivery. Goods must be unused, unfitted and in their original packaging with all accessories.
4. Who pays for returning goods
- Change of mind: you bear the direct cost of returning the goods.
- Faulty, damaged or incorrect goods: we bear the return cost and refund your original delivery charge in full.
Please do not send goods back to the manufacturer. Send them only to the return address we provide after you request a return.
5. Refunds
Refunds are issued to the original payment method. Once we receive and inspect the returned goods we will notify you of approval or rejection. Approved refunds are processed within 14 days. Please allow up to 5 additional business days for your bank or card issuer to post the credit.
We do not charge restocking fees.
6. Faulty, damaged or incorrect goods — legal guarantee of conformity
Goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty, not as described or damaged on arrival you may be entitled to a repair, replacement, price reduction or full refund.
Under the Sale of Goods Directive (EU) 2019/771 the seller is liable for any lack of conformity that becomes apparent within 2 years of delivery (3 years in some Member States). You should report a defect within two months of discovering it. Under the UK Consumer Rights Act 2015 faulty goods may be returned within 30 days for a full refund.
7. Exchanges
We replace goods only where they are defective or damaged. If you would prefer a different item, please return the original for a refund and place a new order.
8. Non-returnable items
- Made-to-order or customised products (for example personalised parts and fittings).
- Gift cards.
- Digital or downloadable products once supplied.
- Goods that have been used, fitted or altered, or that are no longer in their original packaging.
- Hygiene-sealed goods once the seal has been broken.
This does not affect your statutory rights in relation to faulty goods.
9. Delivery charges
We ship across Europe with a flat delivery charge of €12 per order. Where you withdraw from the contract within the statutory 14-day period, we refund the standard delivery charge together with the price of the goods. If you chose a more expensive delivery option than our standard delivery, only the cost of our standard delivery is refunded.
10. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: MYDE TECH LTD, Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom. Email: [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
11. Governing law
This policy is governed by the laws of England and Wales. Nothing in this policy affects the mandatory consumer rights you enjoy under the laws of your country of residence.
12. Contact us
Questions about returns or refunds? Email [email protected] and we will reply as soon as possible, normally within two business days.